Privacy Policy

Your privacy matters to us. This policy explains how BurnOnRadiate collects, uses, and protects your personal information when you use our trading education services.

Information We Collect

When you engage with BurnOnRadiate's educational services, we collect various types of information to provide you with personalized learning experiences. This includes information you provide directly when registering for our programs, as well as data collected automatically through your interactions with our platform.

  • Personal identification information including your full name, email address, phone number, and mailing address
  • Educational background and trading experience level to customize your learning path
  • Payment information processed securely through our approved payment processors
  • Communication preferences and language settings for Thailand market context
  • Learning progress data and course completion statistics
  • Technical information including IP address, browser type, device information, and usage patterns
  • Feedback and survey responses to improve our educational content and services

We never collect sensitive financial information such as your actual trading account details, investment amounts, or transaction histories. Our focus remains solely on providing educational content and tracking your learning progress.

How We Use Your Information

Your information helps us deliver relevant educational content tailored to beginners learning trading basics. We use this data responsibly to enhance your learning experience while respecting Thailand's data protection requirements and international privacy standards.

  1. Providing access to our educational programs and tracking your progress through various trading concepts and modules
  2. Customizing content delivery based on your experience level and learning preferences
  3. Sending important updates about course schedules, new educational materials, and program changes
  4. Processing payments and managing your subscription or enrollment status
  5. Responding to your questions and providing customer support in English for our Thailand-based operations
  6. Analyzing usage patterns to improve our educational content and platform functionality
  7. Complying with legal obligations and maintaining accurate records as required by Thai regulations

We analyze learning patterns to identify areas where students commonly struggle, allowing us to improve our educational approach. This helps us create better explanations for complex trading concepts and develop supplementary materials that address common questions from beginners.

Information Sharing and Third Parties

BurnOnRadiate operates with transparency regarding how your information may be shared. We maintain strict limitations on data sharing and work only with trusted partners who support our educational mission.

We may share your information in these specific circumstances:

  • With payment processors to handle transactions securely and in compliance with financial regulations
  • With educational technology providers who help deliver our online learning platform and track progress
  • With customer service tools that help us respond to your inquiries more effectively
  • With analytics services that help us understand how students interact with our educational content
  • When required by Thai law or legitimate legal processes, such as court orders or regulatory investigations
  • In the event of a business transfer, merger, or acquisition, where your data would transfer to the new entity

We never sell your personal information to marketing companies or unrelated third parties. Any partner we work with must agree to protect your data according to standards equivalent to those outlined in this policy.

Your Rights and Choices

As someone using our services in Thailand, you have several important rights regarding your personal information. We've designed straightforward processes to help you exercise these rights whenever needed.

  1. Access your personal information by logging into your account dashboard or requesting a comprehensive data export
  2. Update or correct any inaccurate information through your profile settings or by contacting our support team
  3. Request deletion of your personal data, though some information may be retained for legal compliance purposes
  4. Control marketing communications by updating your preferences or unsubscribing from educational newsletters
  5. Request data portability to transfer your learning progress and profile information to another service
  6. Object to certain types of data processing while maintaining access to core educational services
  7. Withdraw consent for optional data collection activities without affecting your ability to learn

To exercise any of these rights, contact us at help@burnon-radiate.com with your request. We'll respond within reasonable timeframes and may need to verify your identity before processing certain requests. Some rights may have limitations based on our legitimate business needs or legal requirements in Thailand.

You can also manage many privacy settings directly through your student dashboard, including communication preferences, data sharing options, and account visibility settings.

Data Security and Protection

Protecting your personal information is a fundamental responsibility we take seriously. Our security measures combine industry-standard technology with operational procedures designed to prevent unauthorized access, disclosure, or misuse of your data.

  • SSL/TLS encryption for all data transmission between your device and our servers
  • Regular security audits and vulnerability assessments of our educational platform
  • Access controls that limit employee access to personal information based on job responsibilities
  • Secure data centers with physical security measures and environmental controls
  • Regular backups stored in encrypted format to prevent data loss
  • Incident response procedures to address any potential security breaches quickly
  • Staff training on data protection practices and privacy regulations

While we implement comprehensive security measures, no system can be completely secure. We recommend you use strong passwords for your account and avoid accessing your educational materials from public or shared computers. If you notice any suspicious activity on your account, contact us immediately.

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities according to Thai data protection requirements and international best practices.

Data Retention and Deletion

We maintain your personal information only as long as necessary to provide educational services and meet legal requirements. Our retention practices balance your privacy interests with legitimate business and educational needs.

Here's how long we typically retain different types of information:

  • Account information and learning progress: Retained while your account remains active, plus three years after account closure
  • Payment and billing records: Kept for seven years as required by Thai accounting and tax regulations
  • Communication logs and support interactions: Maintained for two years to ensure consistent service quality
  • Technical logs and usage analytics: Typically retained for one year, with personal identifiers removed after 90 days
  • Marketing communication preferences: Kept until you unsubscribe or request deletion
  • Legal compliance records: Retained as required by applicable laws, which may extend beyond other retention periods

When retention periods expire, we securely delete or anonymize your information. Some data may be converted to anonymous statistical information for educational research purposes, but this cannot be linked back to you personally.

If you request account deletion, we'll remove your personal information according to the timelines above, though some information may need to be retained longer for legal compliance. We'll explain any exceptions when processing your deletion request.

International Data Transfers

While BurnOnRadiate operates in Thailand, some of our educational technology providers and data processing services may be located in other countries. When your information is transferred internationally, we ensure appropriate protections are in place.

  • All international transfers comply with Thai data protection requirements and international standards
  • We use providers in countries with adequate privacy protections or implement additional safeguards
  • Standard contractual clauses ensure overseas providers maintain equivalent privacy protections
  • Regular assessments verify that international providers maintain appropriate security measures
  • Data minimization ensures only necessary information is transferred for specific educational purposes

If you have concerns about international data transfers, you can contact us to discuss how your information is protected during these processes. We're committed to maintaining transparency about where your data goes and why.

Cookies and Tracking Technologies

Our educational platform uses cookies and similar technologies to enhance your learning experience and understand how students interact with our content. These tools help us provide personalized educational pathways and improve our services over time.

We use several types of cookies and tracking technologies:

  • Essential cookies that enable core platform functionality like login sessions and progress tracking
  • Performance cookies that help us understand which educational content is most effective
  • Functional cookies that remember your preferences and settings for a better user experience
  • Analytics cookies that provide insights into learning patterns and platform usage
  • Third-party cookies from educational tools and support services integrated into our platform

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. Our cookie preferences center allows you to adjust settings for non-essential cookies while maintaining access to educational content.

We don't use cookies for targeted advertising or share cookie data with marketing companies. Our tracking focuses solely on improving educational outcomes and platform performance.

Updates to This Privacy Policy

Privacy regulations and our educational services evolve over time. When we need to update this privacy policy, we'll notify you about significant changes and explain how they might affect you.

For substantial changes that affect how we collect, use, or share your information, we'll provide at least 30 days advance notice through email and prominent notices on our platform. Minor updates, such as contact information changes or clarifications, may be implemented immediately with notification through our website.

We encourage you to review this policy periodically, especially if you have ongoing enrollment in our educational programs. The "Last Updated" date at the bottom of this page shows when the most recent version became effective.

If you disagree with policy changes, you have options including adjusting your privacy settings, limiting data collection activities, or discontinuing service use. We'll always respect your choices about how your information is handled.

Contact Us About Privacy

Have questions about this privacy policy or how we handle your information? We're here to help explain our practices and address your concerns.

Email: help@burnon-radiate.com

Phone: +66 53 713 027

Address: 16 Chaiyakul-uthit Road, Tambon Hat Yai
Amphoe Hat Yai, Songkhla 90110, Thailand

Our privacy team responds to inquiries within 48 hours during business days.

This Privacy Policy was last updated on March 15, 2025