Refund Policy
Understanding your rights and our commitment to fair refund procedures
Eligibility Requirements
Refunds are available for specific circumstances that align with our educational commitment. You may be eligible for a refund if you experience technical issues that prevent access to course materials, encounter significant content delivery problems, or face unexpected personal circumstances that make participation impossible.
We evaluate each situation individually. Medical emergencies, job relocations, or family crises are considered valid reasons when accompanied by appropriate documentation. However, requests based on course difficulty, time commitment, or changed personal preferences may not qualify for full refunds.
Important Time Limits
All refund requests must be submitted within 14 days of enrollment for full consideration. After this period, partial refunds may still be available depending on your progress and specific circumstances. We recommend reaching out as soon as you realize you need to discontinue your studies.
Refund Process Steps
Submit Your Request
Email our support team at help@burnon-radiate.com with your enrollment details, reason for the refund request, and any supporting documentation. Include your full name and course information.
Review Period
Our team will review your request within 3-5 business days. We may contact you for additional information or clarification about your circumstances during this time.
Decision Notification
You'll receive an email with our decision and, if approved, details about the refund amount and processing timeline. We explain our reasoning for all decisions.
Payment Processing
Approved refunds are processed back to your original payment method. Bank transfers and credit card refunds follow different timelines based on your financial institution.
Processing Timeframes
Credit Cards
Most credit card refunds appear within one week, though some banks may take longer to process
Bank Transfers
Direct bank refunds require additional verification and processing time
Digital Wallets
PayPal and similar services typically process refunds more quickly
Partial Refund Situations
Sometimes full refunds aren't appropriate, but partial refunds make sense. If you've completed some coursework but need to discontinue due to valid circumstances, we calculate partial refunds based on unused content and remaining course duration.
Late requests, completed course sections, and downloaded materials affect refund amounts. We're transparent about these calculations and explain how we determine partial refund amounts for each situation.
Non-Refundable Items
Certain elements can't be refunded once accessed: downloadable resources, completed assignments, issued certificates, and one-on-one mentoring sessions. We make these limitations clear before enrollment so you understand what's included in your refund protection.
Special Circumstances
We handle unique situations with empathy and flexibility. Medical emergencies, natural disasters, or significant life changes receive special consideration beyond our standard policy timeframes.
Technical issues on our end always qualify for full refunds regardless of timing. We take responsibility when our platform or content delivery fails to meet our standards, and we make things right quickly.
Questions About Refunds?
Our support team is here to help clarify any aspects of our refund policy. We prefer to discuss your situation directly rather than leave you wondering about eligibility or procedures.
Email us at help@burnon-radiate.com or call us at +66 53 713 027 during business hours.